(For Merchants) How do I contact the Merchant Experience team? You may reach out to our Merchant Experience team via email at: firstname.lastname@example.org (Support from Monday to Friday, 9am to 5pm) Related articles How do I contact Zip Support? (For Merchants) What do I do if a customer has questions about their Zip account? (For Merchants) What is Zip and how does it work? Where is my refund? (For Merchants) How will my business benefit from Zip?