(For Merchants) What do I do if a customer has questions about their Zip account? If a customer has any questions about their Zip account, you may direct them to our Help Center here. Customers may also contact our Customer Experience team by submitting a support request form. Our team is available Monday to Friday, 9am to 5pm. Related articles (For Merchants) Does Zip charge late fees to my customers? (For Merchants) How do I contact the Merchant Experience team? (For Merchants) How do I refund a customer? How do I contact Zip Support?