(For Merchants) I can’t log in to my Merchant Account If you are having trouble logging into your account, you may reset your password here. If you do not receive an email within a few minutes, please also check your spam folder. Related articles (For Merchants) Why is my Merchant account blocked? I’m having trouble logging in to my account How do I contact Zip Support? How refunds are processed? Will I be notified before I am charged for an instalment?